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If you've tried to recover your Squarespace account and nonetheless tin can't access it, nosotros're here to help. Please enter as much information as you tin, but if you're not sure about specific details, provide your best guess.

Before you lot begin:

• Did y'all already effort to recover your business relationship through the login folio? We'll enquire you lot to effort that get-go if you haven't nevertheless.

• For your security, we'll simply provide account details to the account holder.

• For help recovering a Google Workspace account, contact united states here.

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Please attach both of the post-obit documents:

• A regime-issued ID. For example, a driver'due south license, passport or permanent resident card.

• A banking company statement that shows the bank header, depository financial institution accountholder proper noun, and the most recent Squarespace charge. You are free to obscure other personal information in the certificate. (Not required for two-factor hallmark issues.)

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• If y'all entered multiple websites above, adhere statements showing the most contempo charge associated with every site.

• Ensure your files are .jpg or .png then we can view them.

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Coronavirus Pandemic

We empathize the tremendous challenges the Coronavirus pandemic is causing for people and small businesses beyond the earth. Here at Squarespace Customer Back up, we're doing everything we tin to reply your questions and provide assistance to our customs.

If you need support during these uncertain times, submit the following form and we'll look into options for you. Please provide specific details regarding your upshot or request, such as:

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Please use this grade to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences exit to you and your family during this fourth dimension, and we appreciate your patience as we piece of work through your request.

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Note that Billing permissions don't include the ability to edit the site's content. You tin read more about this here.

A note regarding Squarespace v sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we tin abolish or remove the site.

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• Understand what happens when we delete your account.

• Make sure information technology's what you really want to practise.

• Take a few steps to prepare. For example, you lot'll demand to cancel all subscriptions outset.

In one case you lot submit your request, you'll receive an email from our team to verify your account access and confirm that this request wasn't fabricated in error.

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Before you provide your government issued ID below, did you know that yous can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the electronic mail address associated with their Squarespace business relationship.

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{ "top::memberareas:billingsignup":"New Release Squad (Chat)", "tiptop::memberareas:creatingmemberareas":"New Release Team (Chat)", "tiptop::memberareas:managingmemberareas":"New Release Team (Chat)", "top::media:video-storage":"New Release Team (Chat)" }

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Annotation: While our near popular guides accept been translated into Spanish, some guides are only available in English.

Uploading and managing files

You tin upload, reuse, rename, and delete files from any link editor.

  • File uploads must exist xx MB or smaller.
  • Files added elsewhere, similar gallery block images or CSS files, aren't stored in the link editor.

Watch a video

Open up a link editor

If you lot aren't certain how to add together a link, visit the guide for the type of link you desire to add, and so return to this guide for details on file direction:

  • Text links
  • Navigation links
  • Image clickthrough URLs
  • Button blocks
  • Cover page actions

Upload a new file

To upload a new file:

  1. In the link editor, click the gear icon in the URL field.
  2. Click the File tab.
  3. Click Upload File to choose a file from your computer, or drag a file into the Upload File surface area.
  4. After uploading, click the file in the list. A checkmark appears beside the chosen file.
  5. Click Save, and then click Employ or Salvage.

Link to an existing file

To link to a file you uploaded previously:

  1. In the link editor, click the gear icon in the URL field.
  2. Click the File tab.
  3. Search for the file you want to attach to the link. All files uploaded to your site appear to a higher place the Upload File area.
  4. Click the file in the list. A checkmark appears beside the chosen file.
  5. Click Save, then click Apply or Save.

Edit a file name

To edit the name of a file you uploaded:

  1. In the link editor, click the gear icon in the URL field.
  2. Click the File tab.
  3. Observe the file in the list and hover over information technology, and then click ...
  4. Click Rename.
  5. Enter a new name, so click Salve.
  6. Click Apply or Salvage.

Delete a file

To delete a file:

  1. In the link editor, click the gear icon in the URL field.
  2. Click the File tab.
  3. Find the file in the list and hover over information technology, so click ...
  4. Click Delete, then click Delete again to confirm.
  5. Click Relieve, so click Apply or Save.
Notation: After you delete a file from your site, it remains in our content commitment network service provider (CDN) equally a static asset, linked to its URL. To larn more near fully deleting files from your site, visit Image and file URLs in Squarespace.

Opening files

When visitors click file links, the file opens in their browser. After choosing a file, switch the Open up in New Window toggle on to make the file open up in a new tab. Some file types download automatically rather than opening in the browser, regardless of this setting.

The file proper noun displays on the browser tab, and if they download the file, it saves to their computer using the file name.

Files_Name.gif

Common file types

You tin upload most types of files to your site. Here are some common file types you lot might employ:

  • .nil files - You can only add together one file to each link. To link to multiple files at in one case, y'all can zip the files together and upload the .zip file every bit long equally it's nether 20 MB.
  • .pdf files - .pdf form functions won't work on forms uploaded to Squarespace.
  • .docx files - Visitors can just download .docx files, even if you bank check Open up in New Window.

File uploads elsewhere

Autonomously from linking to files, you can besides add files in other areas of your site. Yous'll upload these files separately, and they won't announced in the file managing director of the link editor.

  • Images - Images uploaded to galleries, blocks, banners, or backgrounds brandish directly on your site rather than every bit linked files.
  • Site logo - Your site logo displays in place of your site title.
  • Favicon or browser icon - Favicons display in browser tabs.
  • Audio - Sound files uploaded to audio blocks play directly on your site. You can use these to set upwards podcasts.
  • CSS files - Image and font files uploaded to the custom CSS editor can exist used in custom CSS.

Developer nugget uploads

If you use the Squarespace Programmer Platform, you tin can upload and sync all your template files through SFTP or Git connections. To learn more, visit our Developer documentation.

FAQ

Can I change the file's URL?

No. Our content delivery network (CDN) assigns URLs automatically, and they tin't be changed. To acquire more, visit Image and file URLs in Squarespace.

Can I protect my files from appearing in search engine results?

If yous upload a file to a countersign-protected page, search engines tin can't access the folio or index the file. However, if the folio is indexed before setting the countersign, the file's CDN URL won't exist password-protected, and search engines can withal index the file, even after setting a page password.

To go along files secure, we recommend removing the file, and so re-uploading information technology after setting a page password.

Tin can I add passwords to files?

While you can add a password to a page, information technology isn't possible to password-protect an uploaded file.

Why is my file downloading instead of opening in the browser?

Whether a file opens or downloads may depend on an individual browser'southward settings. Some files, like .docx files, may e'er download, fifty-fifty if Open in New Window is enabled.

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Source: https://support.squarespace.com/hc/en-us/articles/205813928-Uploading-and-managing-files

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